Can I request a copy of the data sikwin holds about me?

Yes. Submit a data access request through the Account Support Portal or email privacy@sikwin.co from your registered address. We will compile and send your data summary within the timeframe required by applicable Indian law.

Reference

How sikwin Handles Your Personal Data

Q: Who do I contact if I believe my data has been mishandled?

Reach our privacy team at privacy@sikwin.co or raise a ticket through the Account Support Portal. Players in Mumbai, Delhi and across India can expect an acknowledgement within one business day and a full response within 72 hours.

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and what choices you have.

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What This Policy Covers and Why

sikwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on sikwin.co and transact using UPI, Paytm or PhonePe, we receive certain personal and financial details necessary to process your transactions and verify your identity. This policy applies to every piece of data we handle — from your registration details and

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device identifiers to transaction records tied to your UPI or PhonePe wallet. Access to our platform depends on whether it is permitted under the laws applicable in your region. We process your data in accordance with Indian data protection norms and applicable local law. We do
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not sell your personal information to third parties, and we do not use your payment credentials — including your Paytm or UPI handles — for any purpose beyond completing the transactions you authorise. This policy is reviewed periodically; when material changes occur we notify you via
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the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to the data we hold about you, ask us to correct it, or raise a concern about how we've handled your information, our privacy support team is ready to help. Responses are typically sent within 72 hours on working days. You can reach us through any of the channels below.

Team online

Email Privacy Support

Write to our dedicated privacy address at [email protected] with your registered account email in the subject line. We respond within 72 hours on working days and will confirm receipt immediately.

Live Chat

Start a live chat session from any page on sikwin.co. Our support agents are available around the clock and can raise a formal data request on your behalf, routing it directly to the privacy team.

Account Support Portal

Log into your sikwin account, head to the Help section and submit a Data Request ticket. The portal timestamps your request automatically so you have a reference number for follow-up.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Across every layer of your account — from the moment you verify your UPI handle to the last withdrawal you process — we apply consistent data-handling practices.

Data We Collect

We collect your name, registered mobile number, email address, device identifiers and transaction records tied to payment methods like UPI, Paytm and PhonePe. We collect only what is needed to run your account and process payouts.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage cookie preferences from the settings panel inside your account or via your browser controls.

Account Security

Your account is protected with password hashing and optional two-factor authentication sent to your registered mobile number. We never store raw payment credentials; UPI and Paytm transactions are tokenised before reaching our servers.

Data Retention

We retain your account data for as long as your account remains active plus the minimum period required by applicable Indian financial regulations. Once retention requirements are met, data is deleted or anonymised on a rolling schedule.

Your Access Rights

You have the right to request a copy of all personal data we hold about you, ask us to correct inaccurate records, or ask us to delete your data where no legal obligation requires us to keep it. Submit requests via email or the portal.

Third-Party Sharing

We share your data only with payment processors such as UPI networks and Paytm to complete transactions, and with fraud-prevention services where required by law. We do not share your data with advertisers or unrelated third parties.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often from account holders in India about how their data is handled, what rights they have, and how to exercise those rights. If your question is not listed here, our privacy team at [email protected] can help directly.

We collect your full name, email address, mobile number, date of birth and device identifiers. We also record transaction data tied to your chosen payment method — UPI, Paytm or PhonePe — to process deposits and withdrawals accurately.

Yes. Submit a data access request through the Account Support Portal or email [email protected] from your registered address. We will compile and send your data summary within the timeframe required by applicable Indian law.

We retain your records for the minimum period required under applicable Indian financial regulations after account closure. Once that obligation is satisfied, your personal data is deleted or anonymised on our next scheduled purge cycle.

No. We do not sell or rent your personal data to advertisers. The only third parties we share data with are payment processors like UPI networks and Paytm, and fraud-prevention services, strictly to operate your account and comply with the law.

Log into your account and visit the Profile section to update most details yourself. For corrections that require identity verification — such as a name change — contact our support team via live chat or at [email protected] and we will process it within 72 hours.

We use essential session cookies that keep you logged in, and optional analytics cookies. You can disable non-essential cookies from the settings panel inside your account at any time. Disabling analytics cookies will not affect your ability to use the lobby or process payments.

Reach our privacy team at [email protected] or raise a ticket through the Account Support Portal. Players in Mumbai, Delhi and across India can expect an acknowledgement within one business day and a full response within 72 hours.

How sikwin Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Support

Live Chat

Account Support Portal

Six Ways We Protect and Manage Your Data

Data We Collect

Cookie Usage

Account Security

Data Retention

Your Access Rights

Third-Party Sharing

Frequently Asked Questions About Your Privacy

01 What personal data does sikwin collect when I open an account?

02 Can I request a copy of the data sikwin holds about me?

03 How long does sikwin keep my account data after I close my account?

04 Does sikwin share my data with advertisers or marketing companies?

05 How can I update or correct inaccurate information on my account?

06 What cookies does sikwin use and can I turn them off?

07 Who do I contact if I believe my data has been mishandled?

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